FAQs

We provide a wide range of IT services, including networking, internet, security, and telecom services to businesses across the UK. Our offerings include managed IT services, network design and installation, internet connectivity solutions, cybersecurity consulting, and unified communications solutions.

We have been providing IT and telecommunications services to businesses in the UK since 2000. Our experienced team of professionals is committed to delivering reliable and efficient solutions tailored to your business needs.

You can request a quote by filling out the contact form on our website or giving us a call at 01942 807060. Our sales team will be happy to discuss your requirements and provide a customised quote based on your specific needs.

Yes, we offer both remote and on-site support, depending on your requirements and the nature of the issue. Our technical support team is available 24/7 to assist you with any problems you may encounter.

We offer a variety of internet connectivity options, including broadband, leased lines, wireless, and satellite solutions. We work closely with our clients to determine the best solution based on their requirements, location, and budget.

We prioritise the security of your business data and IT infrastructure by implementing robust cybersecurity measures. These include firewalls, intrusion detection and prevention systems, data encryption, and regular security audits. Our team of security experts stays up-to-date with the latest industry best practices and threat intelligence to provide proactive protection.

Yes, we offer customised networking solutions tailored to the unique needs of your business. Our team of experts will work closely with you to design, implement, and maintain a network that meets your specific requirements, ensuring optimal performance and reliability.

We provide a range of telecom services, including unified communications, VoIP solutions, business phone systems, and mobile services. We partner with leading telecom providers to offer our clients the best possible solutions for their communication needs.

Yes, we can assist with the migration to cloud-based services, such as infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS). Our team of cloud experts will work with you to develop a migration strategy that minimizes downtime and ensures a seamless transition.

You can reach our support team 24/7 via phone, email, or the live chat feature on our website. We are committed to providing prompt and efficient assistance to ensure the smooth operation of your IT infrastructure.

We currently support thousands of users and endpoints across a diverse range of businesses in the UK. Our scalable solutions are designed to meet the requirements of businesses of all sizes, from small start-ups to large enterprises.

We provide our IT, networking, internet, security, and telecom services to customers all over the country. Our nationwide coverage ensures that we can efficiently and effectively support businesses in any location within the UK.

Our remote support capabilities, combined with our network of skilled technicians located throughout the UK, enable us to provide prompt and efficient support to customers in various locations. Additionally, we utilize advanced monitoring and management tools to proactively identify and address potential issues, ensuring minimal downtime for your business.

Yes, we have extensive experience in managing the IT needs of businesses with multiple locations across the UK. We can design and implement cohesive IT solutions that ensure seamless connectivity and communication between all your offices, while maintaining centralised control and management.

We are committed to providing the highest level of service to all our customers, regardless of their location or size. We achieve this by adhering to industry best practices, leveraging state-of-the-art technology, and continuously training our team of professionals to stay up-to-date with the latest advancements in the IT and telecommunications sectors.

Absolutely! We have worked with businesses across various industries, and we would be happy to provide references upon request. Please contact us, and we will connect you with customers who can attest to the quality and reliability of our services. 

Yes, we offer Service Level Agreements (SLAs) tailored to your specific needs. Our SLAs outline our commitment to delivering exceptional service, including response times, resolution times, and uptime guarantees, ensuring that you receive the highest level of support and reliability.

Yes, we can assist you in ensuring that your IT infrastructure and processes are compliant with the relevant industry regulations and standards. Our team of experts stays informed about the latest compliance requirements and can guide you through the necessary steps to achieve and maintain compliance. 

Yes, we offer a variety of managed service plans designed to meet the specific needs of your business. Our managed service plans provide comprehensive support and maintenance, proactive monitoring, and regular reporting, allowing you to focus on your core business operations while we take care of your IT infrastructure.

Yes, our team of experts can help you identify and implement the right software solutions for your business. We work closely with you to understand your requirements and evaluate various options, ensuring that the chosen software aligns with your business goals and enhances productivity.

Yes, we provide software training and ongoing support to ensure that your employees are equipped with the knowledge and skills necessary to effectively utilise the software solutions implemented in your business. We offer both on-site and remote training sessions, as well as follow-up support to address any questions or issues that may arise.

Absolutely! Our team of experts has extensive experience in integrating various systems and technologies, enabling seamless data flow and communication between your existing infrastructure and new software or technology. We work closely with you to identify integration requirements and develop a customised integration plan to ensure a smooth transition.

Yes, we provide AI and ML solutions to help businesses harness the power of these cutting-edge technologies. Our team of experts can assist you in identifying potential use cases for AI and ML in your operations, such as process automation, data analytics, or customer support, and guide you through the implementation process.

While our primary focus is on IT and telecommunications services, we have a network of trusted partners who specialise in custom software development and can work closely with us to deliver tailored software solutions for your business. Please get in touch with us to discuss your specific requirements, and we can connect you with the right partner to bring your project to life.

Our team of professionals is committed to staying current with the latest trends and advancements in IT and technology. We invest in ongoing training, attend industry conferences, and engage with professional networks to ensure that we have the most up-to-date knowledge and can continue to provide innovative solutions for our clients.

Yes, we can guide you through the process of digital transformation, helping you leverage modern technologies and IT solutions to improve your business processes, enhance customer experiences, and drive growth. Our team will work closely with you to develop a comprehensive digital transformation strategy that aligns with your business objectives and supports your long-term success.